FAQ

FAQ2018-07-23T20:43:13+00:00

Q&A where all the most daring questions are asked!

What happens if I have more or less guests then originally stated?2018-03-20T19:38:21+00:00

If you have more guests then originally planned for, then we can always upgrade your package to accommodate the additional people at your party or increase the length of time needed to perform the service.

If you have fewer guests then originally planned for, then we can downsize the package you booked. However, if this causes any of the entertainers to be removed from the booking, then please refer to our cancelation policy for canceling entertainers.

Can the Balloon Twister walk around?2018-03-20T19:27:23+00:00

Yes! All of our balloon twisters are completely mobile and can walk around your event handing out twisted balloons. This works best if everyone is sitting at tables, however, if everyone is walking around there is no doubt that a lineup would happen (this even happens when people are supposed to sit at tables), so we find it’s always best to have an area of about 4′ by 4′ for the balloon twister to stand and have the guests line up.

What does the Face Painter need?2018-03-20T19:26:07+00:00

Face Painting is pretty self-contained, the only thing we need the client to provide is the space, a table for the Painter to place their paints on and two chairs next to each other. The footprint of this service is usually only 4′ by 6′ and then an area for the children to line up.

Will Stilt Walkers be too tall for my venue?2018-03-20T19:24:41+00:00

Rarely! We have Stilt Walked in hundreds of venues around western Canada, most ceilings in public buildings are at least 10′ tall, and the height of our stilt walkers are 9′ tall (unless they are wearing a hat!). However, should you have a venue that has a shorter ceiling, we can adjust our stilt height so we can fit walking around comfortably in venues where there are 8′ ceilings. Some of our characters can have a wide dress on them, or props, best to make sure that where they will be walking there will always be at least 4′ to maneuver.

Another note on this subject, our stilt walkers are very skilled at ducking through standard height doorways, so those won’t be a problem either.

When will my entertainer arrive at my child’s birthday party?2018-03-20T19:21:32+00:00

Our entertainers usually arrive around 10-15 minutes prior to the start time for a children’s birthday party. However, they will most likely be waiting outside until the start time, as the show basically start as soon as they ring the doorbell

Our Santa, Impersonators, Princesses and Super Heros will always park around the block so your kids don’t see them stepping out of a car.

There’s a character I’m looking for, but it’s not on your website, can you build it?2018-03-20T19:16:29+00:00

Yes, we have a huge range of Stilt Walkers, Living Statues, Strolling Tables, Impersonators, Princesses and Super Heros, and we are getting new characters all the time. That being said, there are still some we haven’t photographed or had a chance to upload to our site. However, if we don’t have the character you’re looking for, we work with an in-house Seamstress to help us create any type of character to match the theme of your event. Custom built characters may have a build fee in addition to them performing at your event.

I don’t see the service I’m looking for on your website, can you still provide it?2018-03-20T19:09:40+00:00

Yes, not all of our entertainment options are listed on our website. We work with a lot of entertainers and service providers who provide a wide range of options for events, send us a message to let us know your ideas and we will be able to see what it takes to make your vision a reality. We love working with unique requests as it gives us and our entertainers a chance to do something fresh!

What do you do?2018-03-20T19:03:26+00:00

Everything! Well, almost… We specialize in providing entertainment services for events such as Corporate Parties, Festivals, Fundraisers, Weddings and Private Parties. The entertainment services we can provide is quite a broad range, so let us know what you are looking for and we will line up the perfect entertainment for your event.

How do I pay?2018-03-20T19:02:07+00:00

We take payment in the form of Cheque and e-transfers. We can also take payments with major credit cards and PayPal, however, there is a 3.2% transaction fee that will be added on to the transaction. E-transfers is definitely the easiest way to pay for our services!

Do I need to pay a deposit?2018-03-20T19:01:46+00:00

Yes, to confirm the booking we will need to receive a 50% deposit if the services are over $750 and over a month away. If the entertainment service is within a month away or under $750, we will need to take payment in full.

How much space do I need for the entertainers?2018-03-20T19:01:15+00:00

Different entertainment services require different amounts of space. When booking any of our stage shows, we will send you a Tech Rider for that show. The Tech Rider will explain the staging requirements needed for that particular show. It will also explain other requirements needed to put the show on and let you know what equipment we are bringing so you can help better prepare for the event.
For more details on spacing requirements for a particular service, look at the Q&A below on Entertainment Service Specific Questions.

How early will the Entertainers arrive?2018-03-20T19:00:13+00:00

Each service will be arriving at different times, prior to their start time. For services that are very minimal to set up, such as Roving Magic, Balloon Twisting, Face Painting and Caricature Artists, will arrive at least 15 minutes prior to their start time. Some services that need to have more preparation needed prior to their start time such as Stilt Walking, Living Statue, and Photo Booths, will arrive at least an hour before their start time.
When it comes to large shows such as the Grand Illusion Show and Game Show we will need to start setting up in the space about 4 hours before the event starts so we aren’t testing mics while the event is running.

In all, when planning the event, we take into consideration the preparation that needs doing at the event and we schedule our entertainers and services accordingly. You will also be told upon booking the services what time we will be arriving.

What is the minimum booking for out of town events?2018-03-20T18:59:42+00:00

2 hours is our minimum time for booking out of town events. Also, depending on where the entertainers are coming from will determine what is considered to be out of town for them.

Do you need a green room?2018-03-20T18:55:04+00:00

Yes and No. For some of our services, we don’t need a green room, for example, if we only have a single entertainer performing balloon twisting for 2 hours, this wouldn’t require a green room.
However, for certain services, such as Stilt Walkers, Living Statue, Roving Tables, Characters and Stage Shows, we will always need a green room to be able to get dressed and into makeup for the service. Also, depending on the length of services, we will need a green room with refreshments provided for the entertainers on break.

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